Refund policy

At AYATENA, we are committed to providing you with high-quality digital dua cards that enhance your spiritual practice. We strive to ensure your complete satisfaction with our products. However, due to the nature of digital downloads, we have specific guidelines for refunds.

Digital Products Refund Policy

No Refunds on Digital Products:

Once a digital product has been purchased and the download link has been provided, we cannot offer refunds, exchanges, or cancellations. This policy is in place because digital products are immediately accessible and cannot be returned.

Download Issues:

If you experience any issues downloading or accessing your digital dua cards, please contact us within 7 days of purchase. We will work with you to resolve the problem promptly and ensure you can access your purchase. 

Defective or Damaged Files:

In the unlikely event that the digital file you receive is defective or damaged, please contact us within 7 days of purchase. Provide a detailed description of the issue, and we will provide a replacement file at no additional cost.

How to Contact us.

We appreciate your understanding and thank you for supporting AYATENA. Your spiritual journey is important to us, and we are dedicated to providing you with the best possible service and products.